Terms of service
Last updated: August 24, 2026
Welcome to KitchenovaPlus. These Terms of Service govern your use of the KitchenovaPlus website and your purchase of products through our online store.
By accessing or using our website, placing an order, or purchasing products from us, you agree to these Terms of Service.
If you do not agree with these terms, please do not use our website or purchase our products.
1. About KitchenovaPlus
Business name: KitchenovaPlus
Email: support@kitchenovaplus.com
Phone Number: +61386920097
Address: Medina Road, Glen Waverley, Victoria 3150, Australia
Shipping destination: Australia only
2. Use of Our Website
You agree to use the KitchenovaPlus website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorised access to our website, systems or accounts.
- Interfere with the operation or security of the website.
- Use the website to distribute harmful software or malicious content.
- Copy, reproduce or exploit website content without permission.
- Provide false or misleading information when placing an order.
We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms of Service have been breached.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.
However, product images may appear slightly different depending on your device, screen settings, lighting or other factors.
We reserve the right to correct errors, update product information and make changes to product availability without prior notice.
Nothing in these Terms limits any rights you may have under the Australian Consumer Law.
4. Product Availability
Products displayed on our website are subject to availability.
We may limit quantities available for purchase or discontinue products at any time.
If you place an order for a product that is unexpectedly unavailable, we will contact you and may offer an appropriate alternative or refund the affected order.
5. Prices
All prices displayed on our website are in the currency shown at checkout.
We reserve the right to change product prices at any time before an order is accepted.
A price change will not affect an order that has already been accepted and confirmed, except where an obvious pricing error has occurred.
6. Pricing Errors
We make reasonable efforts to ensure that prices displayed on our website are accurate.
If a product is accidentally listed at an obviously incorrect price due to a technical or human error, we may contact you before fulfilling the order.
Where permitted by law, we may cancel the affected order and provide a full refund of any amount already paid for that order.
7. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation by email.
An order confirmation does not necessarily mean that the order has been accepted if there is an issue with product availability, payment, pricing or other circumstances.
We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving suspected fraud, payment problems, significant pricing errors or product availability issues.
If we cancel an order after payment has been received, we will provide an appropriate refund.
8. Payment
Payment must be completed using the payment methods made available during checkout.
You confirm that you are authorised to use the payment method provided.
We may use third-party payment providers to securely process payments.
KitchenovaPlus does not guarantee the availability or uninterrupted operation of third-party payment services.
9. Shipping
KitchenovaPlus currently ships within Australia only.
Our standard shipping arrangements are:
- Processing time: 1–3 business days.
- Estimated transit time: 5–8 business days.
- Estimated total delivery timeframe: approximately 6–11 business days, depending on circumstances.
- Shipping fee: Free.
- Shipping origin: Medina Road, Glen Waverley, Victoria 3150, Australia.
Delivery timeframes are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, peak periods or other transportation issues.
For more information, please refer to our Shipping Policy.
10. Delivery Information
You are responsible for providing accurate and complete delivery information when placing an order.
If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery arrangements or costs may apply.
Once an order has been dispatched, delivery is generally handled by the relevant shipping carrier.
If your order appears to be delayed, lost or damaged during delivery, please contact us at Email: support@kitchenovaplus.com or Phone Number: +61386920097 so we can assist.
11. Returns, Refunds and Exchanges
Our return period is 30 days from the date you receive your order, subject to the conditions in our Return & Refund Policy.
We allow eligible returns for both defective and non-defective products.
We also allow exchanges for eligible products.
For non-defective or change-of-mind returns, the customer is generally responsible for return shipping costs.
There is no restocking fee.
Defective, damaged, incorrect or otherwise faulty products will be handled in accordance with the Australian Consumer Law.
For full details, please review our Return & Refund Policy.
12. Australian Consumer Law
Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.
Our products come with consumer guarantees that cannot be excluded by law.
Depending on the circumstances, if a product does not meet an applicable consumer guarantee, you may have rights to a repair, replacement, refund or other remedy.
These statutory rights apply independently of any voluntary return policy offered by KitchenovaPlus.
13. Intellectual Property
Unless otherwise stated, the content available on the KitchenovaPlus website, including text, graphics, logos, images, product descriptions, website design and other materials, is owned by or licensed to KitchenovaPlus or used with appropriate permission.
You may access and use website content for personal, non-commercial purposes in connection with using our website and purchasing our products.
You must not reproduce, distribute, modify, publish, sell or commercially exploit our website content without prior written permission, except where permitted by law.
14. User Content
If you submit reviews, comments, photographs, feedback or other content to KitchenovaPlus, you agree that you have the right to submit that content.
You must not submit content that:
- Is unlawful, fraudulent or misleading.
- Infringes another person's intellectual property or privacy rights.
- Contains malicious software.
- Is abusive, threatening or discriminatory.
- Contains inappropriate or harmful material.
By submitting content to us, you grant KitchenovaPlus permission to use, reproduce and display that content for legitimate business purposes, subject to applicable law.
15. Third-Party Services and Links
Our website may use or link to third-party services, websites, payment providers, delivery services, analytics providers or other external services.
We are not responsible for the content, availability, security or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
16. Website Availability
We aim to keep the KitchenovaPlus website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from technical problems.
We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons or other operational requirements.
17. Limitation of Liability
To the maximum extent permitted by law, KitchenovaPlus will not be responsible for losses arising from circumstances outside our reasonable control.
Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded, including rights and remedies available to consumers under the Australian Consumer Law.
Where liability can legally be limited, our liability will be limited to the extent permitted by applicable law.
18. Events Outside Our Control
We are not responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include:
- Natural disasters.
- Severe weather.
- Floods or fires.
- Transport disruptions.
- Carrier delays.
- Government actions.
- Internet or telecommunications failures.
- Labour disruptions.
- Other events that could not reasonably have been prevented or controlled.
Where such an event occurs, we will take reasonable steps to minimise its impact on your order.
19. Privacy
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and disclose personal information.
20. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products, services or legal requirements.
When we make changes, we will update the “Last updated” date at the beginning of these Terms.
The updated Terms will apply to future use of the website and future orders.
21. Governing Law
These Terms of Service are governed by the laws applicable in Victoria, Australia, subject to any applicable rights and protections provided to consumers under Australian law.
Nothing in these Terms prevents a consumer from exercising rights or remedies available under the Australian Consumer Law or other applicable legislation.
22. Contact Us
If you have questions about these Terms of Service, please contact us:
KitchenovaPlus
Email: support@kitchenovaplus.com
Phone Number: +61386920097
Address: Medina Road, Glen Waverley, Victoria 3150, Australia