Privacy policy

Last updated: August 24, 2026

KitchenovaPlus (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit or make a purchase through the KitchenovaPlus website.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About KitchenovaPlus

Business name: KitchenovaPlus
Email: support@kitchenovaplus.com
Phone Number: +61386920097
Address: Medina Road, Glen Waverley, Victoria 3150, Australia
Shipping location: Medina Road, Glen Waverley, Victoria 3150, Australia
Shipping destination: Australia only

2. Information We Collect

We may collect personal information that you provide directly to us when you:

  • Create or use an account.
  • Place an order.
  • Contact our customer service team.
  • Request a return, refund or exchange.
  • Subscribe to marketing communications.
  • Complete forms on our website.
  • Otherwise communicate with us.

Depending on how you interact with our website, this information may include:

  • Full name.
  • Billing and shipping address.
  • Email address.
  • Telephone number.
  • Order details.
  • Products purchased.
  • Payment-related information.
  • Return, refund or exchange information.
  • Communications you send to us.

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, referring website and general information about how you interact with our website.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfil your orders.
  • Arrange delivery of your purchases.
  • Process returns, refunds and exchanges.
  • Communicate with you about your orders.
  • Respond to questions and customer service requests.
  • Maintain and improve our website.
  • Prevent fraud, abuse and unauthorised activity.
  • Maintain the security of our website and services.
  • Comply with applicable legal and regulatory obligations.
  • Send marketing communications where permitted and where you have provided the appropriate consent.
  • Understand how customers use our website and improve our products and services.

We only use personal information for purposes that are reasonably related to our business activities and permitted by applicable law.

4. Payment Information

Payments made through our website may be processed by third-party payment providers.

KitchenovaPlus does not need to directly store your complete payment card details in order to process an order. Payment information may be collected and processed by the payment provider used during checkout.

Payment providers may have their own privacy policies and terms governing how they handle personal information.

5. Order and Delivery Information

When you place an order, we may need to provide relevant information to service providers involved in fulfilling and delivering your order.

This may include information such as:

  • Your name.
  • Delivery address.
  • Email address.
  • Telephone number.
  • Order information.

This information is used to help us process and deliver your order and provide related customer support.

6. Sharing Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

  • Payment service providers.
  • Shipping and delivery providers.
  • Website hosting and technology providers.
  • E-commerce and website service providers.
  • Analytics providers.
  • Customer support or communication providers.
  • Professional advisers where necessary.
  • Government authorities or law enforcement where required by law.

We do not sell your personal information as a product to third parties.

Where we use third-party service providers, those providers may handle information in accordance with their own privacy policies and applicable legal requirements.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files that may be stored on your device when you visit a website. They can help websites remember information, maintain functionality and understand how visitors use the website.

We may use cookies or similar technologies for purposes such as:

  • Keeping the website functioning properly.
  • Remembering preferences.
  • Maintaining shopping cart functionality.
  • Understanding website traffic and usage.
  • Improving website performance.
  • Supporting advertising or marketing activities where applicable.

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

8. Analytics

We may use analytics and similar technologies to understand how visitors interact with our website.

This information may help us understand website traffic, identify technical issues, improve the shopping experience and make better business decisions.

Analytics providers may collect information in accordance with their own privacy policies.

9. Marketing Communications

If you subscribe to our marketing communications or otherwise provide consent where required, we may send you information about products, promotions, offers or other updates from KitchenovaPlus.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us at:

Email: support@kitchenovaplus.com
Phone Number: +61386920097

Even if you unsubscribe from marketing communications, we may still contact you where necessary to fulfil an order, process a return or refund, provide customer service, or communicate information relating to an existing transaction.

10. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own account information and devices.

11. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our products and services.
  • Maintain business and transaction records.
  • Resolve disputes.
  • Process returns and refunds.
  • Meet accounting, tax and legal requirements.
  • Prevent fraud and misuse.
  • Protect our legal rights.

When information is no longer reasonably required, we may securely delete or de-identify it where appropriate.

12. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the ability to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or outdated information.
  • Ask questions about how your information is handled.
  • Withdraw consent for certain uses of your information where consent is the legal basis for that use.
  • Opt out of marketing communications.

If you would like to make a privacy-related request, contact us using the details below.

We may need to verify your identity before processing certain requests.

13. Overseas Disclosure

Some third-party service providers used in connection with our website or business operations may store or process information outside Australia.

Where personal information is disclosed to an overseas recipient, we will take reasonable steps to handle that information in accordance with applicable privacy requirements.

The privacy practices of third-party providers may also be governed by the laws of the country in which those providers operate.

14. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly request personal information from children where doing so would be unlawful.

If you believe a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where necessary.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this policy.

We encourage you to review this Privacy Policy periodically

17. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the way KitchenovaPlus handles personal information, please contact us.

KitchenovaPlus
Email: support@kitchenovaplus.com
Phone Number: +61386920097
Address: Medina Road, Glen Waverley, Victoria 3150, Australia

We will consider and respond to privacy enquiries within a reasonable timeframe and in accordance with applicable privacy requirements.