Refund policy

Return & Refund Policy

Last updated: August 24, 2026

At KitchenovaPlus, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we offer a 30-day return period, subject to the conditions below.

This Return & Refund Policy applies to purchases made through KitchenovaPlus and is intended to operate alongside, and not replace, your rights under the Australian Consumer Law.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind or other non-defective return, the product should:

  • Be returned within 30 days of delivery.
  • Be unused and in resalable condition.
  • Be returned with its original packaging where reasonably possible.
  • Include proof of purchase or order information.
  • Not have been damaged through misuse, improper handling, or normal wear and tear.

We may assess the condition of returned products before approving a refund or exchange.

2. Defective, Damaged or Incorrect Products

If you receive a product that is defective, damaged, unsafe, materially different from its description, or otherwise does not meet the consumer guarantees that apply under Australian law, please contact us as soon as possible.

Depending on the circumstances and your rights under the Australian Consumer Law, we may provide an appropriate remedy, which can include a repair, replacement, refund or other remedy.

Please contact us at support@kitchenovaplus.com and provide:

  • Your order number.
  • A description of the problem.
  • Photos or videos showing the issue, where applicable.
  • Any other information reasonably required to assess the problem.

If the product is confirmed to have a problem covered by Australian Consumer Law, KitchenovaPlus will handle reasonable return costs as required by law.

3. Change-of-Mind Returns

For eligible non-defective, change-of-mind returns, you may request a return within 30 days of receiving your order.

The customer is responsible for the cost of returning a non-defective product to KitchenovaPlus.

There is no restocking fee.

The original shipping charge is not applicable to your order because KitchenovaPlus currently provides free shipping within Australia.

Change-of-mind returns are subject to the eligibility requirements in this policy.

4. Exchanges

We accept exchanges for eligible products.

If you would like to exchange an item, contact us at support@kitchenovaplus.com within 30 days of receiving your order.

For non-defective exchanges, the customer is responsible for the return shipping cost unless otherwise agreed by KitchenovaPlus.

For defective or incorrect products, we will handle the exchange in accordance with your rights under Australian Consumer Law.

5. Return Shipping Costs

For non-defective or change-of-mind returns, the customer is responsible for the cost of returning the product to us.

For products that are defective, damaged, incorrect, or otherwise covered by a consumer guarantee, KitchenovaPlus will provide the appropriate remedy and handle return costs as required by applicable law.

Please retain your return postage receipt where applicable.

6. How to Request a Return

Before sending anything back, please contact us at:

Email: support@kitchenovaplus.com

Please include:

Subject: Return Request – [Order Number]

Your email should include:

  • Full name
  • Order number
  • Product name
  • Reason for the return
  • Photos or videos, if the product is damaged or defective
  • Whether you would prefer a refund or exchange, where applicable

Please wait for our instructions before sending your product back.

7. Return Address

Approved returns should be sent to:

KitchenovaPlus
Medina Road
Glen Waverley, Victoria 3150
Australia

We recommend using a tracked shipping service when returning an item, as KitchenovaPlus cannot be responsible for a return shipment that is lost before it reaches us.

8. Refunds

Once we receive and assess an eligible returned product, we will process the applicable refund.

Refunds will generally be processed within 14 days after the return has been received and approved.

The refund will normally be issued to the original payment method used for the purchase.

The time it takes for the funds to appear in your account may depend on your bank or payment provider.

Where a refund is required under the Australian Consumer Law, your statutory rights will apply.

9. Products That Cannot Be Returned

We may decline a change-of-mind return where the product:

  • Has been used or damaged after delivery.
  • Has been damaged through misuse or improper handling.
  • Is not in a reasonably resalable condition.
  • Is missing essential components where those components were supplied with the product.
  • Is otherwise excluded from our voluntary change-of-mind return policy.

These exclusions do not limit or exclude any rights you may have under the Australian Consumer Law.

10. Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

Australian consumers have automatic consumer guarantees when purchasing goods, including guarantees relating to acceptable quality, safety, fitness for purpose and conformity with their description. Where a product fails to meet an applicable consumer guarantee, the consumer may have rights to a repair, replacement, refund or other remedy depending on the circumstances.

Our voluntary 30-day return policy for change-of-mind purchases operates separately from these statutory rights.

11. Contact Us

If you have any questions about returns, refunds or exchanges, please contact us:

KitchenovaPlus
Email: support@kitchenovaplus.com
Phone Number: +61386920097
Address: Medina Road, Glen Waverley, Victoria 3150, Australia

We will be happy to assist you with your return request.