Shipping policy

Last updated: August 24, 2026

At KitchenovaPlus, we currently offer shipping within Australia. We aim to process and dispatch orders as quickly as possible while keeping you informed about your delivery.

1. Shipping Destinations

KitchenovaPlus currently ships to Australia only.

We do not currently offer international shipping.

2. Shipping Cost

Standard shipping within Australia is free.

There is no standard shipping fee added to eligible orders at checkout.

If any additional shipping charge applies to a particular order or service, it will be clearly displayed before you complete your purchase.

3. Order Processing Time

Orders are generally processed within:

1–3 business days

Processing begins after your order has been successfully placed and payment has been confirmed.

Business days generally exclude weekends and Australian public holidays.

During particularly busy periods, promotions or other circumstances outside our reasonable control, processing may take longer.

4. Shipping and Transit Time

After your order has been processed and dispatched, the estimated transit time is:

5–8 business days

The estimated overall timeframe from order processing through delivery is therefore approximately:

6–11 business days

These are estimated timeframes and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, shipping carrier, weather, public holidays, peak periods and other circumstances outside our reasonable control.

5. Shipping Origin

Orders are shipped from:

KitchenovaPlus
Medina Road
Glen Waverley, Victoria 3150
Australia

6. Order Tracking

Where tracking information is provided by the applicable shipping carrier, we may provide tracking details after your order has been dispatched.

Please allow some time for tracking information to become available after the carrier receives the shipment.

If you have not received tracking information or believe there is an issue with your shipment, contact us at:

Email: support@kitchenovaplus.com
Phone Number: +61386920097

7. Delivery Address

Please make sure that your delivery address is complete and accurate when placing your order.

KitchenovaPlus is not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.

If you realise that you entered an incorrect delivery address, contact us as soon as possible at Email: support@kitchenovaplus.com or Phone Number: +61386920097

We will try to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

8. Delayed Deliveries

While we aim to meet the estimated delivery timeframe, delays can occasionally occur.

Possible causes include:

  • Carrier delays.
  • Severe weather.
  • Public holidays.
  • Peak shopping periods.
  • Transport disruptions.
  • Incorrect or incomplete delivery information.
  • Events outside our reasonable control.

If your order appears to be significantly delayed, please contact us at
Email: support@kitchenovaplus.com or Phone Number: +61386920097 with your order number so we can assist.

9. Lost or Damaged Orders

If your order appears to have been lost or arrives damaged, please contact us as soon as reasonably possible.

Please provide:

  • Your order number.
  • Your name.
  • A description of the issue.
  • Photographs of damaged packaging or products, where applicable.
  • Any available tracking information.

We will review the situation and work with the relevant delivery provider where necessary.

Where your rights under the Australian Consumer Law apply, nothing in this Shipping Policy limits those rights.

10. Delivery Attempts

Delivery is generally handled by the applicable shipping carrier.

If a delivery attempt is unsuccessful, the carrier may provide instructions for redelivery, collection or other arrangements.

Any additional arrangements required because of an incorrect address, failure to accept delivery or other circumstances caused by the customer may be subject to the carrier's applicable procedures and charges.

11. Public Holidays and Peak Periods

Orders placed around Australian public holidays, major promotional periods or other high-volume periods may take longer to process or deliver.

Our standard processing and transit estimates do not guarantee delivery during these periods.

12. Contact Us

If you have any questions about your order or shipping, please contact us:

KitchenovaPlus
Email: support@kitchenovaplus.com
Phone Number: +61386920097
Address: Medina Road, Glen Waverley, Victoria 3150, Australia

We will do our best to assist with your shipping enquiry.